Refund & Cancellation Policy

Last Updated: 2026

At Infotech Seva, we aim to provide reliable and transparent digital services to our customers. This Refund & Cancellation Policy explains the circumstances under which a service request may be cancelled and when a refund may or may not be applicable. Please read this policy carefully before making a payment.

1. General Policy & Cancellations

Refund eligibility depends on the type of service purchased and the stage at which the service has been processed. If you request cancellation before our team has started processing your service, you may be eligible for a refund, subject to applicable payment gateway charges, administrative charges, or other non-refundable costs. Once processing has started or a service has been successfully completed, amounts paid are generally non-refundable.

2. Government & Third-Party Services

Some services depend on government portals, banks, or third-party organizations. If an application is rejected, delayed, returned, or not approved by an external department, a refund is not automatically guaranteed. Furthermore, refunds are not available where services fail due to incorrect information, invalid/incomplete documents, or expired details supplied by the customer.

3. Duplicate Payments & Payment Failures

If you accidentally make multiple payments for the same service, please contact our support team with transaction details for verification and refund processing of the duplicate amount. If a transaction fails and the amount is not received by Infotech Seva, it is typically auto-reversed by your bank or payment gateway according to their respective policies.

4. Payment Deducted but Order Not Confirmed

If money has been deducted from your bank account but the service/order is not confirmed on our platform, please contact us immediately with your Customer Name, Registered Mobile Number, Transaction ID/UTR, Payment Date, Amount, and Transaction Screenshot for verification and resolution.

5. Refund Processing & Non-Refundable Charges

Where a refund is approved, it will normally be processed through the original payment method used. Government/official charges, third-party fees, payment gateway charges, and administrative expenses for work already completed are strictly non-refundable.

6. How to Request a Refund

To request a refund, contact our customer support team with your Customer Name, Registered Mobile Number, Service Name, Order/Application ID, Payment Transaction ID, Payment Date, and Reason for Refund.

7. Contact for Refunds & Cancellations

Infotech Seva / Indian Infotech
N H 206, ANANDAPURAM, SAGAR TALUK, SHIMOGA DIST
Phone: +91 9900553303
Email: infotechkannada@gmail.com
Website: infotechseva.ccmapp.in